6.1Score
🖥️ IT Operations

Freddy AI

AI that auto-resolves IT tickets, suggests solutions, and manages assets

Rank
#101
Tasks Tested
4
Autonomy
full
Pricing
From $19/agent/mo
View Vendor

About

AI that auto-resolves IT tickets, suggests solutions, and manages assets

Capabilities

Ticket auto-resolutionKnowledge base searchAsset discoveryChange management

Channels

WebSlackTeams

Integrations (3)

ServiceNowJiraAzure AD

Use Cases

Incident management
IT ticket resolution
Best for startupInstant setup

Known Limitations

!Response latency may increase under load

Benchmark Scores

Task Completion
5.8
Output Quality
6.2
Accuracy
7.0
Hallucination Resistance
6.3
Instruction Following
5.9
Speed
5.0
Tone & Brand
6.1
Autonomy
6.1

Task Results

SLA Compliance
operations · medium
6.6
Follow-Up Sequence
engagement · medium
5.2
Complex Ticket Resolution
support · hard
5.7
Voice Objection Handling
engagement · hard
6.8

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Freshworks
San Mateo, CA
https://freshworks.com
Founded 2010
Funding: Public
View Vendor Profile →
Free trial available
Setup: Same day
No-code setup