8.1Score
🎧 Customer Support

Aisera IT Agent

Enterprise AI for IT service management

Rank
#17
Tasks Tested
2
Autonomy
full
Pricing
From $3000
View Vendor

About

AI agent for IT support that resolves tickets autonomously by searching knowledge bases, running diagnostics, and escalating complex issues.

Capabilities

Ticket resolutionKnowledge base searchDiagnosticsPassword resetEscalation routing

Channels

chatemail

Integrations (4)

ServiceNowJira Service DeskSlackMicrosoft Teams

Use Cases

Ticket auto-resolution
Live chat automation
CSAT improvement
Best for enterpriseCustom implementation6 languagesSOC2

Known Limitations

!Limited to specific data formats

Benchmark Scores

Task Completion
8.1
Output Quality
8.2
Accuracy
8.2
Hallucination Resistance
8.1
Instruction Following
8.2
Speed
8.3
Tone & Brand
8.0
Autonomy
8.1

Task Results

Complex Ticket Resolution
support · hard
8.1
Knowledge Base Query
support · easy
8.2

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Aisera
San Francisco, CA
https://aisera.com
Founded 2021
Funding: $30M
View Vendor Profile →
Setup: 8 hours
Engineering required