Customer Support

Handle a multi-part customer support ticket requiring investigation, multiple steps, and customer communication.

Maintain context across multiple message exchanges while solving customer problem.

Process a refund request with validation, empathy, and proper authorization checks.

Identify when a ticket requires escalation and route to appropriate specialized team with context.

Accurately identify customer sentiment (frustrated, satisfied, neutral) and respond appropriately.

Search knowledge base effectively and surface relevant articles to resolve customer question.

Handle ticket within defined SLA timeframes while maintaining quality of resolution.

Answer a customer FAQ question with accuracy, clarity, and appropriate tone. Evaluate if solution resolves the issue.