6.2Score
🎧 Customer Support

Decagon Agent

Concierge-level AI customer support

Rank
#95
Tasks Tested
3
Autonomy
full
Pricing
From $0.50
View Vendor

About

Enterprise customer support agent handling complex end-to-end tasks: refunds, cancellations, account changes, troubleshooting. Trained on company data, escalates when appropriate.

Capabilities

Refund processingAccount managementTroubleshootingOrder trackingEscalationMulti-language support

Channels

chatemailweb

Integrations (4)

ZendeskSalesforceShopifyStripe

Use Cases

Email support triage
Live chat automation
Best for startupSame-day setup6 languages

Known Limitations

!No offline mode

Benchmark Scores

Task Completion
6.1
Output Quality
6.4
Accuracy
6.4
Hallucination Resistance
7.3
Instruction Following
6.2
Speed
5.2
Tone & Brand
5.3
Autonomy
5.8

Task Results

Multi-Turn Conversation
engagement · hard
7.2
Sentiment Detection
analysis · medium
7.1
Escalation Routing
triage · medium
4.0

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Decagon
San Francisco, CA
https://decagon.ai
Founded 2023
Funding: $480M+
View Vendor Profile →
Free trial available
Setup: 4 hours
No-code setup