6.0Score
🎧 Customer Support

Freshdesk Copilot

AI assistance for support agent productivity

Rank
#105
Tasks Tested
2
Autonomy
copilot
Pricing
From $800
View Vendor

About

AI copilot integrated in Freshdesk that assists agents with suggested replies, ticket categorization, and knowledge base search.

Capabilities

Suggested repliesTicket categorizationKnowledge base searchEmail draftingFAQ suggestions

Channels

chatemail

Integrations (4)

FreshdeskSlackShopifyWordPress

Use Cases

Email support triage
Multilingual support
Best for enterpriseSame-day setup6 languagesSOC2

Known Limitations

!English-only documentation

Benchmark Scores

Task Completion
6.7
Output Quality
5.7
Accuracy
6.8
Hallucination Resistance
7.3
Instruction Following
5.1
Speed
5.1
Tone & Brand
4.6
Autonomy
5.5

Task Results

SLA Compliance
operations · medium
6.2
Refund Processing
transactions · medium
5.5

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

Freshdesk
San Francisco, CA
https://freshdesk.com
Founded 2010
Funding: $200M
View Vendor Profile →
Free trial available
Setup: 1 hour
No-code setup