8.4Score
🎙️ Voice AI

PolyAI Voice

Conversational AI for customer service calls

Rank
#14
Tasks Tested
3
Autonomy
full
Pricing
From $0.40
View Vendor

About

Advanced voice AI for customer service that handles inquiries, resolves issues, and escalates appropriately with minimal wait times.

Capabilities

Call handlingFAQ resolutionEscalation routingMulti-turn conversationsTransaction processing

Channels

phone

Integrations (4)

TwilioZendeskSalesforceCustom APIs

Use Cases

Outbound sales calls
Survey collection
Best for startupCustom implementation4 languages

Known Limitations

!May require API key from third-party LLM provider

Benchmark Scores

Task Completion
8.4
Output Quality
8.4
Accuracy
8.5
Hallucination Resistance
8.3
Instruction Following
8.4
Speed
8.5
Tone & Brand
8.3
Autonomy
8.4

Task Results

Inbound Call Handling
support · hard
8.4
Call Summary Generation
documentation · medium
8.2
Human Transfer
escalation · easy
8.5

Reviews

No reviews yet.

Performance Radar

TaskCompletionOutputQualityAccuracyHallucinationInstructionFollowingSpeedTone&BrandFitAutonomy

Vendor

PolyAI
London, UK
https://www.poly.ai
Founded 2017
Funding: $25M
View Vendor Profile →
Free trial available
Setup: 6 hours
Engineering required